GTC

Article 1: General conditions

These conditions of sale aim to define the contractual relations between the company Extra Terrasse and the buyer and the conditions applicable to any purchase made through the site extraterrasse.fr 

The acquisition of a product through this site implies unreserved acceptance by the buyer of these conditions of sale of which the buyer acknowledges having read prior to his order.

The Extra Terrasse company retains the possibility of modifying these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the buyer.

Article 2: Products

The products offered are those which appear on the extraterrasse.fr website of the company Extra Terrasse, while stocks last. The Extra Terrasse company reserves the right to modify the assortment of products at any time. Each product is presented on the website in the form of a description listing its main technical characteristics. The photographs are as faithful as possible but do not commit the Seller in any way. For aesthetic and technical reasons, the Extra Terrasse company reserves the right to modify it in order to improve its quality. Therefore, the products may be slightly different from the photos displayed on the site.

It is important to specify that certain products are only compatible with certain types of posts, barriers, guardrails or equipment. All the necessary information is available on the product sheets. The Extra Terrasse company cannot be held responsible for the non-compatibility of the products. The buyer can, however, contact Extra Terrasse if he wishes to receive help or advice: extra.terrasse@gmail.com

Some products are available for “pre-orders”. In this case, the products are not yet manufactured. The opening dates for pre-orders are specified on the product sheet on the Extra Terrasse website. When the pre-orders are completed, the Extra Terrasse company launches the production of the products according to the number of units ordered. Delivery dates are indicated directly on the product sheet. The customer is therefore aware that there is a delay of several weeks before receiving his product. The Extra Terrasse company will deliver pre-orders according to the dates indicated on the website but cannot be held responsible for delays linked to carriers or social movements.

Article 3: Prices

The prices appearing on the product sheets in the internet catalog are prices excluding VAT with VAT not applicable according to article 293 B of the CGI. 

The Extra Terrasse company reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased according to the total amount of the order.

Deliveries are made in mainland France, excluding Corsica. Since June 12, 2023, deliveries have also been made from Germany, Belgium and Luxembourg. For any other destination, please contact us: extra.terrasse@gmail.com

Article 4: Order and payment terms

The Extra Terrasse company offers the buyer the opportunity to order and pay for their products in several stages, with 2 options to choose from:

-By credit card: VISA, Mastercard, American Express.

-By Secure Payment: Paypal, Apple Pay.

The buyer selects the products he wishes to order in the “basket” and modifies them if necessary (quantity). He must then enter his delivery address and method of payment. After having verified all of his information, the buyer can read and accept the general conditions of sale (CGV). This last click forms the definitive conclusion of the contract. Upon validation, the buyer receives an order form confirming the registration of their order. Confirmation of an order entails acceptance of these conditions of sale and acknowledgment of having perfect knowledge of them. All the data provided and the recorded confirmation will constitute proof of the transaction.

If the buyer wishes to contact Extra Terrasse, he can do so either by email at the following address: extra.terrasse@gmail.com

Article 5: Product availability time

The available products appear on our website. If you have ordered an unavailable product, you will be informed immediately. If the amount has already been debited, you will be reimbursed immediately.

Products available for “pre-orders” are not yet produced. The customer can order them during a predefined period. He will receive them several weeks later, as indicated on the website.

For street furniture products, the customer has the possibility of requesting a tailor-made quote because the products are not yet manufactured.

Article 6: Intellectual property reservation

The Extra Terrasse company is the sole owner of all intellectual property rights relating to Extra Terrasse products and know-how. The buyer will not make any filing or request for registration of patent, model, trademark, copyright or similar right for any of the elements of know-how or intellectual property rights relating to Extra Terrasse products. The buyer undertakes not to reproduce and/or represent all or part of the Extra Terrasse products for himself and/or for any third party.

The Extra Terrasse company retains full ownership of the products sold until the price has been fully collected.

All comments, images, illustrations, texts, videos on our site are exclusively reserved for us. Under intellectual property and copyright law, any use is prohibited. A request for partnership or use of logo/image can be requested from the company Extra Terrasse at the following email address: extra.terrasse@gmail.com

Article 7: Withdrawal

Under article L121-20 of the Consumer Code, the buyer has a period of fourteen (14) working days from delivery of their order to exercise their right of withdrawal and thus return the product. to the seller for exchange or refund without penalty.

The customer must contact the seller by email to obtain the return address. The Extra Terrasse company will then send a prepaid Mondial Relay return voucher to allow the customer to return the product via a relay point.

The products must be returned in their original packaging and in perfect condition, allowing them to be put back on the market in new condition, accompanied by the purchase invoice. If the product is damaged or shows signs of wear, a refund of the product will not be possible. The right of withdrawal can be exercised by contacting Extra Terrasse by email: extra.terrasse@gmail.com

Article 8: Delivery

Deliveries are made to the address indicated on the order form which can only be in the intended geographical area, as indicated in article 3.

Orders are generally sent by La Poste via Colissimo or Mondial Relay (relay point). The Extra Terrasse company reserves the right to use another carrier for technical, financial or geographical reasons. For international deliveries, the company Extra Terrasse reserves the right to use UPS, La Poste or Chronopost.

Delivery times for pre-orders can be several weeks and are indicated directly on the product sheet. Delivery times are always listed on the product sheets.

Delivery times are given for information purposes only; if these exceed thirty (30) days from the order, the sales contract may be terminated and the buyer reimbursed. Delivery times may exceed thirty (30) days for reasons of stock availability but in all cases the customer is informed by email at the time of ordering and the information is available on the product sheet.

Transport risks are the responsibility of the buyer from the moment the items are shipped. In the event of damage during transport, any protest must be made to the carrier within two days of delivery. Thus, in the event of missing items, damage or any dispute concerning the goods transported, it is necessary to indicate in detail (nature and quantity) the reservations which must be made on the carrier's receipt and confirmed by registered letter with acknowledgment of receipt. sent to the same carrier within 48 hours.

Article 9: Guarantee and right of return

If the buyer notices lack of conformity or apparent or hidden defects, he must contact Extra Terrasse as soon as possible with supporting evidence (photos, videos). If defects in conformity are noted, the customer will be able to choose between a full refund and replacement of the product with a new and compliant one.

The buyer is aware that Extra Terrasse products are only compatible with certain types of posts, barriers, guardrails or equipment. The buyer must ensure the compatibility of the product with his equipment before ordering. Information concerning the dimensions of the products and the conditions of compatibility of the products with the equipment (barriers, guardrails, guardrails) are indicated directly on the product page ("Warning"). The buyer has therefore read this information before ordering and paying. When the fourteen (14) working days from delivery of the order have expired (article L121-20 of the Consumer Code), no refund or exchange will be possible. The Extra Terrasse company cannot be held responsible for the non-compatibility of a product with the buyer's equipment given that this is indicated on the product page on the extraterrasse.fr site at the time of the order.

Article 10: Conditions and refunds

As indicated in article 7, after the fourteen day withdrawal period has passed, reimbursement of the products is not possible. 

Article 11: Complaints and after-sales service (After-Sales Service)

Any complaints from the buyer must be sent electronically to the following address: extra.terrasse@gmail.com

Article 12: Liability

In accordance with article 1147 of the Civil Code, we assume full contractual liability towards you in the event of non-performance or poor performance of the contract concluded. However, our contractual liability cannot be engaged in the situations mentioned below: 

  • Force majeure (fire, lightning, water damage, attack)
  • Foreign fact which cannot be attributed to us
  • Strict national confinement
  • Fall of the object following poor fixing of the product by the customer

The photographs, images and illustrations on our site have no contractual value. They cannot therefore engage our liability. The Extra Terrasse company therefore reserves the right to modify the product to improve its design or functionality.

Article 13: Transfer of ownership and risks

Extra-Terrasse reminds that the transfer of ownership and risks occurs upon delivery of the product. The buyer who becomes the owner is responsible for his product and any damage it may cause. Consequently, the company Extra Terrasse declines all responsibility in the event of the object falling after delivery of the product.

Article 14: Personal data

Certain information relating to the customer will be transmitted to the seller (namely last name, first name, address, postal code and telephone number) in order to allow the processing and delivery of the ordered products. This data may be communicated to any partners of the seller responsible for the execution, processing, management and payment of orders.

The site ensures the collection and processing of personal information with respect for privacy in accordance with law number 78-17 of January 6, 1978 relating to data processing, files and freedoms. 

Under articles 39 and 40 of the law dated January 6, 1978, the customer has a right of access, rectification, deletion and opposition of his personal data. 

Article 15: Jurisdiction 

In the event of a dispute, the PARIS Commercial Court, applying French law, will have sole jurisdiction, regardless of the place of delivery, the method of payment accepted and even in the event of a warranty claim or multiple defendants.